Common Questions
Table of Contents
Table of Contents
What are the guidelines for refund requests?
- If it is an emergency and NOVO HEALTH AFRICA is notified within 72 hours via our helpline on 02014601990 or 09127815990 via your Account Officer. Kindly note that an emergency is a life-threatening situation that requires immediate action and if not attended within a reasonable timeframe may lead to death or disability.
- It is a secondary care referral that has been approved by Novo Health Africa, and;
-
In cases of non-availability of prescribed medication within our provider network, and your request has been routed through the Enhanced Enrollee Experience Centre via 02014601990 or via email on enhancedenrolleeexperience@novohealthafrica.org confirming the unavailability of the medication with our partnering pharmacies.
How do I request for a refund?
Kindly click on the link below to access the Novo Enrollee portal to submit your refund request. CLICK HERE
You may also contact your Account Officer / Manager directly or HR to request for a refund request form.
Kindly note that the refund request form must be correctly filled with all valid documents attached (i.e. Receipts and Medical report).
How can I have a policy number?
Send a request to info@novohealthafrica.org and a registration link will be sent to you.