Novo Hub
Table of Contents
Table of Contents
Adding New Provider
Click on Provider/Create Provider
Adding New Provider
Viewing and managing existing providers
To view existing providers, click on provider/provider list.
Type the provider name and click on search.
Configuring Provider Services
Adding and managing provider tariffs.
To add a single drug, click Add Drug.
Fill the form below and save.
To edit individual line in an existing tariff, search for the Provider in Provider/Provider Tariff/Edit Content.
Managing De-Listed Providers
To restore a deleted Provider, click on Provider/Delisted Provider.
Type Provider name and Click Search.
Company Module
This module handles all client related task.
Add new company
To add new company, click Company/Company List/Add new company.
Fill the form and click Save.
Add Company Plan
Click on Company/Company Plans/Add new company plan.
Select the company from the drop-down list.
Select the plan type from the drop-down of generic plan types.
Enter the new plan name.
Enter the plan description.
Enter the “Annual Premium Price”.
Enter “Discount Per Enrollee” if applicable.
Enter “Discount On Total” if applicable.
Check the “Allow Dependant Enrollee” when it’s a family plan.
Click on the “save” button to submit.
Add Subscription (Newly)
Click on the Company/Subscription/Add Subscription.
Click on “add subscription” at the top right of the page.
Select the company from the dropdown list displayed.
Select the subsidiary or all subsidiaries.
Select the Health plan(s) for the subscriptio.
Enter the start date.
Select the duration (The system will auto-generate end date but you can edit the end date).
Enter note if applicable.
Click on the “Save”.
The subscription will go in for authorization by the Head of Service/Regional Head.
Add Subscription (Renewal)
You need to delete the existing subscription and create a new one.
Click on the Company/Subscription.
Search for the existing subscription by scrolling down to Subscription List, type the company name in the search field, and click on the red button (i.e. Terminate).
Create a new subscription following the steps above i.e. Add Subscription (newly).
Upload Bulk Staff
Create a 3-column Excel sheet using the format below.
The table will not have a header. The columns are Enrollee name, Health Plan ID, and Staff ID.
NB: The 3rd column (Staff ID) is not compulsory.
Save the document as MS Excel and close.
Click on Company/Bulk staff upload/upload bulk staff.
Fill the dialog box as thus:
Select Company.
Select a subsidiary where applicable.
Select Operation mode (either Renewal or Addition).
Click on Browse to select file location.
Click on Save to effect upload
NB: A notification is sent to Head Operations to approve the upload before it enters the system.
View Health Plan ID
Click on Company/Company Plan
Use the search features to narrow down you search.
The plan ID appears in the first column.
Add Single Staff
Click on Company/Advance Staff List/Add new staff.
Select the company from the dropdown list.
Select company subsidiary.
Enter the full name of the staff.
Enter staff ID (optional).
Select the staff plan from the dropdown list.
Check the “override staff name check” to enable duplicate name in a subsidiar.
Click on Save
Expunge Staff
Click on Company/Advance Staff List.
Restore Expunged Staff
Click on Company/Advance Staff List.
Search by selecting company
Type enrollee name (NB: Use only one name)
Click on the red button (X) to expunge.
Click on the green button (Restore) to restore staff.
Search for Enrollee
Click on Enrollee/Enrollee list
Use either policy number or Name to search.
You could use other search filters to streamline your search.
NB: Enrollees with green policy number are Principal Enrollees.
Enrollees with black policy number are dependants (i.e. spouse and children)
Enrollees in red bar are expunged
View Enrollee Details
Click on the policy number to view other details (e.g. Registration date, benefit table, dependants, etc.).
To register an Enrollee
Click on Enrollee/staff list.
Search for the enrollee using the search filters.
Click on the Green button (Create Enrollee profile).
To Add Dependant
Click on Enrollee/Enrollee list.
Use either policy number or Name to search
You could use other search filters to streamline your search
Click on Dependant information
The subscription will go in for authorization by the Head of Service/Regional Head.
Add Subscription (Renewal)
You need to delete the existing subscription and create a new one.
Click on the Company/Subscription.
Click Add Dependant
Create a new subscription following the steps above i.e. Add Subscription (newly).
Fill the entire form including the passport (299/397mega pixel) and Submit
Edit Enrollee Information
Click on Enrollee/Enrollee list
Use either Policy number or Name to search
You could use other search filters to streamline your search
Edit the form as required and click on Update
To Print ID Card
Click on Enrollee/Enrollee list
Use either Policy number or Name to search
You could use other search filters to streamline your search
Check the boxes to highlight the enrollees to be printed.
Click on blue button (Export for ID Card Printing) to export information needed to print ID card
Export Enrollee Information to Different Format
Click on Enrollee/Enrollee list
Use either Policy number or Name to search
You could use other search filters to streamline your search
Check the boxes to highlight the enrollees to be exported.
Click on any of the formats.
Click Save File and Ok to download
Approve Dependants registered on the Portal
Click Enrollees/Pending Dependants
Copy the policy number to confirm if the dependant has not been added before. If yes, click the red button (Delete)
If no, click the green button (Approve) to allow the dependant in the database
Linking Enrollees at Renewal
During renewal, after a staff list is uploaded and approved, the following step is required to link,
Click on Enrollee/Staff List.
Filter by company and subsidiary where necessary and search.
Click on Link Staff
Fill the dialog box (i.e. Old staff and Dependant List) and click Save.
