Provider Portal
Table of Contents
Table of Contents
Login to the Portal
Kindly log on to https://ijele.novohealthafrica.orgÂ
Click in the Provider Login tab
Enter your UPN starting with NHA e.g. NHA-1617
NB: Providers with IDs 2, 4, 5, 6, 7 and 8, should use NHA-0002, NHA-0004…
Enter the default password –Â password123
You will be redirected to a new page where you will be required to change your password.
Enter a new password and click on Change password button. You can then log in with your new password and view your dashboard
View all Messages
Click on Message
Search for a Message
Type the subject in the Search box
View Appointments
Click on Appointment to view the table of all appointments
NB: The Action column show the status of each appointment.
Update Appointment
Click on Appointment then Click Attended To
NB: The enrollee gets an SMS notification that he/she has been attended to at your hospital.
Validate an Enrollee
Click on Enrollee Management/Validate Verification code
Click on the green button (Validate Verification Code) to Verify the enrollee
Request and type the enrollee’s verification code and click Validate Code
The details of the enrollee will appear with a message to either attend or not.
NB: At the click of Validate Code, a link to fill the claims for the enrollee is saved on your portal and an SMS is automatically generated and sent to the enrollee indicating that he/she has been validated to access care at your facility.
View Requested Authorization
Click on Enrollee Management/Request Authorization
View Request & New Authorization
Click on Enrollee Management/Request Authorization/Request Authorization Code
Fill the enrollee’s policy number and click Get User Data
Fill the form and click on Request Authorization Code
NB: You will receive a notification as soon as Novo Heath Africa approve and the request table will be updated with an Authorization code. An SMS will also be sent to the enrollee indicating that a code has been generated for his/her treatment.
View Enrollees Booked for Annual Check
Click on Annual Medical Checkup
NB: This will show a table of those that have been approved for annual medical checkup in your facility. Compare the code in the letter presented by the enrollee with the one here before treatment.
Search Specific Appointment
Use the Search box
Capture a Bill
Click on Billing Management/Capture Bill
NB: A table showing all the verifications would appear.
Click on Capture Bill as desired to fill the form
Fill the claims form properly and click Save Bill
NB: You will not be allowed to type in some of the fields. You can only select from a drop down. Also, you are only allowed to capture 2 diagnosis and 2 differential Diagnosis.
The captured bills are in Saved Bills Table
View Captured Bills
Click on Billing Management /View Saved Bills
Edit Captured Bills
Click on Billing Management /View Saved Bills
Click on Edit to update
Click Update Bill to save your update
Submit Captured Bills
Click on Billing Management /View Saved Bills, then View.
Click on Submit Bills button
NB: You cannot edit bills after submission
View Submitted Bills
Click on Billing Management/Submitted Bills
View Payment Advice
Click on Billing Management/Payment Advice
Click on View on the right of your screen to see the details of payment
Download Payment Advice
Click on Billing Management/Payment Advice
Scroll to the right of your screen and click on Download payment Advice
The information will be exported to excel and can be found in your download folder.
Change Password
Click on Name of Provider at the top right corner & click Change Password
Fill the new password and Update
