How can I have a policy number?
Send a request to info@novohealthafrica.org and a registration link will be sent to you.
How can I update my detail?
visit www.enrollee.novohubonline.com/insert your policy number and proceed.
How can I retrieve my policy number?
visit http://www.enrollee.novohubonline.com/ and click on 'forgot your policy number' and type in the email you registered with. Your policy number will be sent to the email address.
I lost my ID card. Can I have another one?
Yes. Send a request to info@novohealthafrica.org.
The code I got from NHA is saying invalid?
Go to 'request authorization code' to confirm you are using the right digits of code.
I need to see a specialist?
Please visit your primary provider. If the need arises, a referal letter and authorization code will be issued to you.
There was a problem authenticating the policy number?
The enrollee has been expunged. Put a call across to Novo Health for a final confirmation.
Why is their ID Cards not ready?
Never conclude yet. Send a mail to callcenter@novohealthafrica.org to verify the status of your ID card.
Why can't I authenticate an enrollee on the portal?
The enrollee as either been expunged or the enrollees plan is lower and cannot access in your facility. Kindly call our Call Centre to for a final confirmation.
Why are some drugs are not on their tariff?
It is because it was not in the initial agreed tarrif. Send a mail to provider@novohealthafrica.org to have it added.
I paid out-of-pocket how do I get a refund?
please send mail to info@novohealthafrica.org. Information required for your refund to be processed will be sent to you.
I paid out-of-pocket how do I get a refund?
It takes 14 working days from when we received the complete documentation requested.
How can I know see your list of Hospital in my location?
please request to provider@novohealthafrica.org indicating your location & health plan. You will receive a list of Hospital in that location.
Can I choose more that one hospital for myself?
No. However, you may decide to change your Hospital.
Can I choose more that one hospital for myself?
Every member of your family can choose a Hospital each.
To register on the Novo Health Portal, request for a registration link from your HR
• Fill the form that appears appropriately including your passport (forms will not submitted without passport) Passport size is 299 X 379px.
• NB: Do not fill Spouse and Child detail if you are not on a family plan.
• Click on Save (Green button) at the bottom of the form.
• Open the passport with Paint.
• Crop the passport using the cropping tool.
• Resize the passport to 299/379 (Pixels)
• Click Ok and save the edited passport
To edit your profile, type www.enrollee.novohubonline.com in a browser.
• Edit your profile as desired and click Update.
• NB: fields in grey cannot be edited except Provider of choice.
To add a dependant to your profile, type www.enrollee.novohubonline.com in a browser.
• Click on Add Dependant. • Fill the form that appears and click Submit.
To view your benefit, type www.enrollee.novohubonline.com in a browser.
• Click on Benefit.
• You could streamline your search with the search box
To send your Hospital feedback to us, login with your policy number and click Hospital Feedback.
• Fill the form and click Submit.
To print your temporary ID card, login with your policy number and click Print Temp ID.
• Click on Print again to send to your printer.
This module handles all provider related task in-house.
Click on Provider/Create Provider.
This module handles all provider related task in-house.
Click on Provider/Create Provider.
To view existing provider, click on provider/provider list.
Type the provider name and click on search.
To configure new service not on the system already, click on Provider/Provider services/Add new Service.
Type the provider name and click on search.
Fill the form that appears and click save.
Convert the tariff to Microsoft Excel if it’s not in excel format and remove all borders.
Create five (5) columns: Item name, Unit, Price, Authorization required & Remarks. (NB: the template is case sensitive).
Delete all empty spaces (either rows or columns).
Format the price column as number into 2 decimal places (e.g. 100.00).
Save document in CVS (Comma Delimited) format. Click “Yes” to any questions that may come up.
Re-open the data and expand all columns, then save again.
Go to the hub click provider/Provider Tariff/Click Add new Tariff to link tariff and Provider.
Fill the form following the format below and save .
To upload the entire drug tariff, Type the Provider name and search in the Search box.
Click on Edit Content.
Click Upload Drug.
Click Browse to select file location, double click the file and click Save.
To add a single drug, click Add Drug.
Fill the form below and save.
To edit individual line in an existing tariff, search for the Provider in Provider/Provider Tariff/Edit Content.
To restore a deleted Provider, click on Provider/Delisted Provider.
Type Provider name and Click Search.
This module handles all client related task.
To add new company, click Company/Company List/Add new company.
Fill the form and click Save.
Click on Company/Company Plans/Add new company plan.
Select the company from the drop down list.
Select the plan type from the drop down of generic plan types.
Enter the new plan name.
Enter the plan description.
Enter the “Annual Premium Price”.
Enter “Discount Per Enrollee” if applicable.
Enter “Discount On Total” if applicable.
Check the “Allow Dependant Enrollee” when it’s a family plan.
Click on the “save” button to submit.
Click on the Company/Subscription/Add Subscription.
Click on “add subscription” at the top right of the page.
Select the company from the dropdown list displayed.
Select the subsidiary or all subsidiary.
Select the Health plan(s) for the subscriptio.
Enter the start date.
Select the duration (The system will auto-generate end date but you can edit the end date).
Enter note if applicable.
Click on the “Save”.
The subscription will go in for authorization by the Head of Service/Regional Head.
You need to delete the existing subscription and create a new one.
Click on the Company/Subscription.
Search for the existing subscription by scrolling down to Subscription List, type the company name in the search field and click on red button (i.e Terminate).
Create a new subscription following the steps above i.e. Add Subscription (newly).
Create a 3 column excel sheet using the format below.
The table will not have a header. The columns are Enrollee name, Health Plan id and Staff id.
NB: The 3rd column (Staff ID) is not compulsory.
Save the document as MS Excel and close.
Click on Company/Bulk staff upload/upload bulk staff.
Fill the dialog box as thus:
Select Company.
Select subsidiary where applicable.
Select Operation mode (either Renewal or Addition).
Click on Browse to select file location.
Click on Save to effect upload (NB: A notification is sent to Head Operations to approve the upload before it enters the system).
Click on Company/Company Plan
Use the search features to narrow down you search.
The plan ID appears in the first column.
Click on Company/Advance Staff List/Add new staff.
Select the company from the dropdown list.
Select company subsidiary.
Enter the full name of the staff.
Enter staff ID (optional).
Select the staff plan from the dropdown list.
Check the “override staff name check” to enable duplicate name in a subsidiar.
Click on Save
Click on Company/Advance Staff List.
Click on Company/Advance Staff List.
Search by
Selecting company
Type enrollee name (NB: Use only one name)
Click on red button (X) to expunge.
Click on green button (Restore) to restore staff.
Click on Enrollee/Enrollee list
Use either policy number or Name to search.
You could use other search filters to streamline your search.
NB: Enrollees with green policy number are Principal Enrollees.
Enrollees with black policy number are dependants (i.e. spouse and children)
Enrollees in red bar are expunged
Click on the policy number to view other details (e.g. Registration date, benefit table, dependants etc.).
Click on Enrollee/staff list.
Search for the enrollee using the search filters.
Click on Green button (Create Enrollee profile).
Click on Enrollee/Enrollee list.
Use either policy number or Name to search
You could use other search filters to streamline your search
Click on Dependant information
Click Add Dependant
Fill the entire form including the passport (299/397mega pixel) and Submit
Click on Enrollee/Enrollee list
Use either Policy number or Name to search
You could use other search filters to streamline your search
Edit the form as required and click on Update
Click on Enrollee/Enrollee list
Use either Policy number or Name to search
You could use other search filters to streamline your search
Check the boxes to highlight the enrollees to be printed.
Click on blue button (Export for ID Card Printing) to export information needed to print ID card
Click on Enrollee/Enrollee list
Use either Policy number or Name to search
You could use other search filters to streamline your search
Check the boxes to highlight the enrollees to be exported.
Click on any of the format.
Click Save File and Ok to download
Click Enrollees/Pending Dependants
Copy policy number to confirm if the dependant has not been added before. If yes, click the red button (Delete)
If no, click the green button (Approve) to allow the dependant in the database
During renewal, after a staff list is uploaded and approved, the following step is required to link, Click on Enrollee/Staff List.
filter by company and subsidiary where necessary and search.
Click on Link Staff
Fill the dialog box (i.e. Old staff and Dependant List) and click Save.
To log in an incoming claims, click on Claims/Incoming claims.
Fill the details appropriately and Save
NB: the claims is batched based on date received.
Click on Claims/Incoming claims
Click Search Claim
Use the search filters to pull desired result.
Click on Claims/Incoming claims
Click Search Claim
Click on Yellow button (Edit)
Edit as desired and click Save
Click on Claims/Capture Claim
Use the filters to streamline your search
Click on Capture Claim
Fill the form appropriately and Save
Click on Claims/Capture Claim
Use the filters to streamline your search
Click on Expand Batch
Click on Edit
Edit claim as desired and click Save
Click on Claims/Capture Claim
Use the filters to streamline your search
Click on Submit for Vetting
Confirm that you have captured correctly and click Confirm
Click on Claims/Vet Claim
Use the filters to streamline your search
Click on Re-capture to send bill back to capturer
Capturer can then add more encounters or edit existing encounters and the submit for vetting.
Click on Claims/Vet Claim
Use the filters to streamline your search
Click on Expand Batch
Scroll to the right and click on Vet Bill to vet individual bill
Input processed amount, remark and click Submit
Click on Claims/Vet Claim
Use the filters to streamline your search
Click on Claims/Payment Batch List
Search for the batch and click on the Title
Click Claims/All Claims
Search with the search filters
Scroll to the right and Click on Expand Batch
Click on blue button (Export Payment Advice)
To generate new authorization code, click on New Authorization code
Fill the form properly and click Save Changes
Click on Authorization and Admission/Authorization codes
Click on Authorization & Admission/Authorization Request List
Scroll to the right after identifying the enrollee to give code and click Give Code
A notification is automatically sent to the Provider and the Blue button (Give Code) disappears
To track admission already logged in, click on Authorization & Admission/Admission Tracker
To view downloaded links, Click on Files/Download.
Narrow your search using the search box.